Frequently Asked Questions
Source Insight requires initial activation over the Internet. The activation process is new to version 4 and we have designed it to have very low impact on users. Please understand that activation secures your license, validates your serial number, and allows us to continue developing Source Insight.
When you launch Source Insight the first time, the Manage License window will appear. You will be prompted to either enter a serial number, or start a new Trial license. A Trial license runs for 30 days. You do not need a serial number to use a Trial license.
When prompted, please enter your name and email address. Your email address is optional but highly recommended so you will be able to retrieve your license if you should lose it. This also allows us to notify you if any important updates are available.
Source Insight will then activate your license using our licensing system. After a second or two, your license will be activated and you won't have to activate again.
When you activate a license, Source Insight sends the information you provided, plus a hardware fingerprint to our licensing system over a secure SSL connection so we can match the license to the machine. You can still make most hardware changes without invalidating the installation. We respect your privacy, and we specifically do not share your information with any third party.
If you have any problems or questions about the activation process, please email us at firstname.lastname@example.org.
Q: Can I activate Source Insight more than once?
The Source Insight license allows you to activate Source Insight on up to 3 machines at the same time, provided that only a single person is using the software. For example, you can install it on your two desktop machines at work, plus your laptop. Therefore you can have up to 3 machines activated per license. However, only one person may use a single license. Multiple people may not share a license. If for some reason you activate Source Insight on the same machine more than once, it does not count against your 3 activation limit.
Q: What if I want to switch to a new machine?
To transfer a license to a new machine, you should first deactivate Source Insight on the old machine by selecting Help > Manage License, and selecting "Deactivate License". This reduces your activation count so that you can activate it on another machine. A single license gives you up to 3 machine activations (for a single user).
Once you deactivate the old machine, you can activate it on the new machine. When you activate on the new machine, you will need to provide your license serial number. Use the same serial number as before.
Q: How do I get a serial number?
When you purchase a license, you will be provided with a valid license serial number. It is usually emailed to you.
Q: Do I need a serial number for a Trial license?
You do not need a serial number to begin a Trial license. A special Trial serial number will be automatically assigned to you.
Q: How do I start a Trial license?
Launch Source Insight. When the Manage License window appears, select "Begin a Trial", and click Continue.
Q: What happens if I change my hardware?
It is very unlikely that changing your hardware will invalidate your license activation. If you replace your main drive, you will have to re-install and activate Source Insight again. Even then, the licensing system allows a certain number of changes over a period of time. We absolutely do not want you to be stuck if you have a valid license.
Q: What if I reformat my drive and re-install Source Insight?
When you re-install and run Source Insight, you will be prompted to activate again. However, that is mainly to refresh the license on your machine, and won’t count as a new activation.
Q: I want to transfer my license to a new machine, but don't have access to my old machine anymore to deactive it.
First, please try to simply install and activate on your new machine. We allow a certain number of overages over a period of time. If the activation fails because of too many activations, please contact email@example.com.
Q: What if I don’t have an Internet connection?
The activation process will defer for a while until you have Internet connectivity, so you can still work with it. If your machine will never have an Internet connection, we can send you an activated license file via email. Please email a request to firstname.lastname@example.org and provide the following information about you or the intended end-user:
- User name
- Company or organization, if applicable
- Email address of the user
- The license serial number
Q: My machine is behind a Proxy or Firewall - What network ports does activation use?
The activation process uses port 443 (HTTPS) to connect to sls.sourceinsight.com. You can test a connection with a web browser using this URL: https://sls.sourceinsight.com/lsstatus/. The web page will display "OK" to show that the license server is up. Note: As of November 2017, we fixed a problem that could have prevented some proxies from reaching our licensing server.
Q: Why does Source Insight require activation?
We have given this long consideration and decided some form of license validation is helpful. Past versions of Source Insight did not have activation, and that resulted in many illegal licenses being used and even sold to unsuspecting customers.
In addition, many customers and companies using Source Insight want some help to know that their licenses are authentic, and want a way to automatically stay in compliance with the license agreement.
We designed the activation system to be very low impact, and to err on the side of legitimate users. The licensing system allows a certain number of activation overages over a period of time, so it is unlikely any valid license will fail to activate. We absolutely do not want anybody to be stuck if they have a valid license.
If you decide to stop using Source Insight, or want to use your license on a different machine, you should first deactivate your license by selecting Help > Manage License, and selecting "Deactivate License". This reduces your activation count so that you can activate it on another machine. A single license gives you up to 3 machine activations, providing the same single person is using all the machines.
Many new features have been added to version 4 of Source Insight. See this page for more information.
The font depends on the file type and extension. To change the font, select Options > File Type Options, then select the file type. Next, click the Screen Fonts... button to choose the font.
Q: How can I tell if the Source Insight program and the included tools are free from malware and not tampered with?
All the program files included in the Source Insight installation are now signed using the Authenticode code signing certificate for Source Dynamics. To see if a program file is signed correctly and not tampered with, right-click on the .exe file in Windows Explorer and select Properties. Click the Digital Signatures tab. You should see the Source Dynamics signature in the list. Select it and click Details to drill down and see the signature and certificate information.